We Units Online, and parent company Mayflower KBB Ltd, are committed to protecting and respecting your privacy whilst you make use of our website and the services we provide. We will operate in accordance with the latest regulations and national laws. The following text outlines how and why we collect and maintain information which we may hold on individuals. We reserve the right to update this policy from time to time by updating this page; you should check back occasionally to ensure that you are happy with any changes. This policy has been updated to comply with GDPR. If you need any further information then our contact details can be found at the bottom of this document.
We only collect information which is required to operate our website, respond to a question or query you may have requested or supply goods at the direct request of you. This information is also used for our internal record keeping processes and may be used to improve the services we offer. We do not collect information for marketing purposes or pass on your information to third parties for marketing purposes. Enquiry information - this information is collected as direct response of you completing a form on our website or contacting us via telephone. We will use this information to enable us to contact you to respond to your query.
We will contact you via the information you provided at the time of completing a request. Once this process has completed your information will no longer be used. Your details will not be placed on a marketing database.
Account Information - We offer you the facility to create an account on our website to enhance the use of the website. We will collect information when you register. This information, such as address, is required to assist with the check out process if you were to purchase a product.
The information you provide is not used by Units Online outside of what is required to operate the website. By registering with our website you will not be placed on a marketing database. Cookie technology is used on our website to enable us to track visitors to our site and how they interact with the website.
Perform a requested service - Data we collect from your interaction on the website is limited to what we require to perform a task or service. For example our contact form request name and postcode together with contact details. This enables us to contact you and for us to calculate delivery costs at an early stage. We do not maintain a marketing list. Your details will be used only to perform the task or service you have requested.
Delivering and improving our services - Our cookie and session technology enables us to monitor website usage, diagnose problems, identify security risks and improve the services we offer online.
Sharing with trusted third parties - We work with a number of trusted third party suppliers to perform the operation of our website and the service you may have requested. This information is only transferred as a direct result of it being necessary to perform a task or service.
We do not sell, rent, or trade any personally identifiable data to third parties.
We follow accepted guidelines to protect data we hold. We do this both during transmission and storage. We only retain personal data for as long as necessary to provide services to you. This time may be extended where there may be a legal or business process reason.
For example warranties, mandated by law, maintain accurate business records. The use of the Units Online website is completed over HTTPS which uses an added encryption layer to protect traffic between our server and your browser.
Payment transactions which are actioned via the website are completed via the SagePay payment gateway. No record payment details (i.e. credit card numbers) is stored on the Units Online website database.
At any time you may review, update or delete the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
If you have any question regarding the confidentiality policy, please contact us.
Personal information is retained only for as long as necessary to provide services or comply with legal obligations.
We may work with trusted third-party providers to support website operations, payment processing, analytics, or customer support.
Information shared with these providers is limited strictly to what is necessary for delivering services and operating the website effectively.
You may request access to the personal information we hold about you. You may also request corrections, updates, or deletion of your information where applicable.
To make a request regarding your personal data, please contact us directly through our website or support channels.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those external websites, and users should review their respective privacy policies before sharing information.
